Changelog

What's New

• Per-Channel AI Behavior (Email, WhatsApp, SMS, Live Chat, Telegram)
• AI Auto-Escalation to Humans on low confidence
• AI Reliability Filters (skip noreply, auto-reply, bounces, promotional, custom blocklist)
• SMS Bulk Campaigns via Twilio
• In-App Notifications & Header Bell Icon
• Workflow: Email Template Dropdown in Send Email action
• Workflow: Telegram option in Auto-Reply rules
• Workflow: In-App channel for Send Notification action
• Plan-Based Feature Gating (6 new plan flags)
• In-App System Updater (5-step wizard with rollback)

20 Modules

#	Module	Description
1	Unified Inbox	Aggregate all email accounts into one view with conversation threading
2	Email Accounts	Connect IMAP/SMTP, Gmail OAuth, and Outlook OAuth accounts
3	Contacts	Full CRM with custom fields, groups, tags, import/export, and merge
4	Campaigns	Email marketing with templates, scheduling, A/B testing, and analytics
5	Workflows	Visual automation builder with triggers, conditions, actions, and delays
6	AI Assistant	AI-powered reply generation, sentiment analysis, and email summarization
7	Knowledge Base	Document upload, website scraping, and semantic search for AI context
8	Analytics	Dashboard with conversation metrics, campaign stats, AI usage, and team performance
9	Conversations	Threaded conversations with assignment, labels, and multi-channel support
10	Canned Responses	Pre-written reply templates with variable substitution
11	Tags	Polymorphic tagging system for contacts, conversations, and emails
12	Webhooks	Outgoing webhooks with HMAC signing and automatic retry
13	REST API	Complete RESTful API with Sanctum authentication and scoped tokens
14	Admin Panel	System administration with user management, plans, and global settings
15	Subscription Billing	4 subscription plans with usage limits and billing management
16	Two-Factor Authentication	TOTP and SMS-based 2FA with recovery codes
17	GDPR Tools	Data export, account deletion, cookie consent, and privacy controls
18	Workspaces	Multi-tenant workspace isolation with role-based access control
19	Notifications	Multi-channel notifications (in-app, email, Slack, Telegram)
20	Email Signatures	Rich text signatures with merge tags and per-account defaults

Release Highlights

Email Templates

52 professionally designed, responsive email templates covering all transactional and marketing needs. Templates include welcome emails, password resets, invoice notifications, campaign layouts, workflow action emails, subscription confirmations, and more. All templates are built with MJML for maximum email client compatibility.

Workflow Presets

50 ready-to-use workflow automation presets that can be activated with a single click. Presets cover common scenarios such as welcome email sequences, lead nurturing drip campaigns, auto-assignment rules, follow-up reminders, SLA escalation, abandoned cart recovery, customer onboarding, feedback collection, re-engagement campaigns, and more.

AI Providers

4 AI provider integrations out of the box:

• OpenAI — GPT-4o, GPT-4o-mini, and GPT-3.5-turbo models
• Google Gemini — Gemini 2.0 Flash and Gemini 1.5 Pro models
• Anthropic Claude — Claude Sonnet 4 and Claude Haiku models
• DeepSeek — DeepSeek-V3 and DeepSeek-R1 models

Communication Channels

5 communication channels supported:

• Email (IMAP/SMTP) — Connect any standard email account
• Gmail OAuth — Secure OAuth2 connection to Gmail accounts
• Outlook OAuth — Microsoft OAuth2 connection for Outlook/Microsoft 365
• Slack — Receive and respond to Slack messages as conversations
• Telegram — Telegram bot integration for customer communication

Payment Gateways

40+ payment gateways supported through a unified billing interface. Primary integrations include Stripe, PayPal, Razorpay, Paddle, Mollie, PayStack, Flutterwave, Mercado Pago, and many more. Each gateway supports subscription billing, one-time payments, and webhook processing.

Subscription Plans

4 pre-configured subscription plans with customizable limits:

Plan	Email Accounts	Contacts	Team Members	AI Monthly Cap
Starter	2	500	1	$5
Professional	10	5,000	5	$25
Business	25	25,000	15	$100
Enterprise	Unlimited	Unlimited	Unlimited	$500

Full REST API

A comprehensive REST API with Sanctum token authentication, 8 scoped permission sets, rate limiting, and complete CRUD operations for contacts, conversations, campaigns, workflows, knowledge bases, canned responses, tags, and analytics.